Refund policy

Last updated: September 4, 2026

Made-to-order products

Every A.P.Boo item is made to order. Because production begins specifically for each customer, we do not accept returns or exchanges for change of mind, an incorrect size selection, or an incorrect color selection. Please review the product description and size information before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@apbooofficial.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging.

After reviewing the claim, we will arrange an appropriate replacement or refund. Please do not mail an item to any address unless we first provide return instructions.

Lost packages

If tracking shows that your package has not arrived by the estimated delivery date, contact us at support@apbooofficial.com within 30 days of that date. We will review the carrier and fulfillment information and help arrange an appropriate replacement or refund when the shipment is confirmed lost in transit.